Life Catalyst Consulting | E! Guest Services System

E! Guest Services System

Did you know that a guest develops their initial impression of your church within the first 10 minutes they arrive? The E! Guest Services System will provide training, tools, and resources to make your first impression exceptional.

Scotty Sanders, who has been involved in guest services for over 30 years in business and church, will take you through this intensive learning experience. He has been certified by Ritz Carlton on guest services in which he cross appropriates the best practices in the world into the church context.

This Comprehensive System includes:

Over 40 page system manual
Unlimited access to download extra manuals
Two hour training DVD
Four instruction cards (the essence of exceptional guest services)

You and your team will learn how to:

Make guest feel valued and welcomed
Organize an exceptional guest service without spending a lot of money
Utilize the three steps to guest services
Realize the importance of consistency in guest service
Recognize the significance of not only the “what” but the “how”
Achieve engagement from everyone in your church
Empower team members to use their gifts
Implement the “Positive Memorable Guest Experience Model” in your church
Effectively track and follow-up with guest
Establish a “Volunteer Central”
Recruit volunteers for E! Guest Services
Create job descriptions for each guest service team member (examples provided)

Package #1 - $295

Two hour training DVD by Scotty Sanders
E! Guest Services Manual
Unlimited Reproduction of Manual
4 Stand-up Cards – These cards communicate the essence of exceptional Guest Services